Privacy Policy

Golden Connections—Privacy Policy
Effective Date: August 2025

1. Introduction
   Golden Connections values your privacy. This policy explains what data we collect, how we use
   it, and your rights.
2. Data We Collect
   We collect the following types of data when you use Golden Connections:
   ● Voice Data: Voice recordings and audio generated during AI phone calls, and related
   transcripts.
   ● Account Data: Name, email, phone number
   ● Care Data: Reminders, caregiver notes, check-in details
   ● Device & Usage Data: IP address, browser, device type
   ● Communications: Emails and support inquiries
3. How We Use Data
   We use collected data, including voice recordings, to:
   ● Deliver reminders and AI phone call features
   ● Generate health summaries and reports
   ● Improve and personalize services
   ● Conduct troubleshooting and quality assurance
   ● Comply with legal obligations
4. Legal Basis
   We process personal data under:
   ● User consent
   ● Contractual necessity
   ● Legitimate interest (e.g., improving services)
   ● Legal compliance
5. Sharing of Data
   ● We share data only with:

• Service providers (such as cloud hosting, analytics, and communication tools)
  who help us deliver our services and are contractually obligated to protect your
  data
• Legal authorities, if required by law
  ● We do not sell your data. Voice recordings may only be accessed by authorized personnel
  or approved third-party service providers, all of whom are bound by confidentiality and
  security obligations.

1. Security
   Voice recordings are stored securely on encrypted servers with access controls limited to
   authorized personnel. While no system is 100% secure, we use industry-standard measures to
   protect your data.
2. Your Rights
   Depending on your jurisdiction, you may have rights to:
   ● Access your data
   ● Request corrections
   ● Request deletion
   ● Opt out of data sharing
   ● Lodge a complaint with regulators
3. Children’s Privacy
   The Platform is not for children under 13. We do not knowingly collect their data.
4. Data Retention
   We retain personal data, including voice recordings, only as long as necessary to provide our
   services or comply with legal obligations. You may request deletion of your voice data at any
   time by contacting us.
5. Updates
   We may update this policy. Changes will be posted with a new effective date.
6. Contact
   For privacy questions: contact@mygoldenconnections.com